FAQ’S (Frequently Answered Questions)
Product purchase options
Q1. How we can purchase any luggage?
A1. It can be purchased directly from our website www.theassembly.in – Pls go to the menu on the top left of the screen, then go to the shop tab and all our products can be accessed from there. Orders can be placed directly on each individual product page.
Our products are also available on www.amazon.in – go to amazon and search for ‘assembly luggage’. All our product options will show there.
Product pricing & payments
Q2. What is the price of the product?
A2. You’ll find the price details by clicking on each individual product page – for eg: overnighter details can be accessed on - https://www.theassembly.in/products/valise-rustic
Q3. Is there any discount available?
A3. Rest assured prices on website are best that we can offer. There is a discount coupon for bulk corporate queries that we get from time to time.
Q4. How we can pay for product?
A4. We have two types of payment methods on our web store
(a) COD (Cash On Delivery)
(b) Prepaid payment (By net banking, debit cards, credit cards etc). For a full list of payment options through our payment gateway (CCavenue), please refer this link - https://www.ccavenue.com/widest_range_of_payment_options.jsp#horizontalSubTab1
Meanwhile, to avail EMI option, order can be placed through www.amazon.in
Product details
Q5. How many colours are available for all products?
A5. We have four colours: Rust / Teal / Blue / Black – all colour options can be seen on the individual product pages.
Q6. Which type of bags do you have?
A6. We have 5 types of bags as of now:-
(a) Overnighter luggage for 1 day travel - https://www.theassembly.in/products/valise-rustic
(b) Cabin luggage for 2-3 days travel - https://www.theassembly.in/products/clooney-teal
(c) Laptop messenger bag - https://www.theassembly.in/products/neeson-teal-blue
(d) Laptop backpack - https://www.theassembly.in/products/rossi-rustic
(e) Laptop sleeve - https://www.theassembly.in/products/laptop-sleeve-rust
Q7. What are the sizes of the luggage?
A7. We have 2 sizes of luggage currently:-
(a) Overnighter (1 day travel) -16”
(b) Cabin luggage (2-3 days travel) - 20”
Q8. Which type of material is used in the bags?
A8. It is twill polyester – You’ll also find it listed under ‘specifications’ on the product pages.
Q9. Are packing aids available in the bag?
A9. Yes packing aids are included in the bag. You can find details regarding packing aids under Better Organization section of our respective luggage product pages
Q10. How does the charging port work in the luggage?
A10. To make it easier to understand, please refer this link on how it can be easily setup - https://www.theassembly.in/pages/charging-port-overnighter
Q11. What is the warranty period of the product?
A11. For overnighter and cabin luggage, the warranty period is 3 years. While for laptop messenger bag and laptop backpack, the warranty period is 1 year. You can check warranty period here – https://www.theassembly.in/pages/warranty
Q12. Your product is so costly/overpriced.
A12. Hi – Rest assured, our prices are best possible for the product value that has been designed. To know more about our users experience with our products, pls refer to this link – https://www.theassembly.in/pages/happy-users
Q13. Is power bank free with the luggage?
A13. No – power bank is not free with luggage, you have to purchase it separately.
Delivery and Return Policy
Q14. How much time it will take to deliver?
A14. We typically take 6-7 days to deliver pan India. For NCR deliveries, we typically take 3-4 days for the product to be delivered.
Q15. What is your return policy?
A15. We have a flexible return policy in case the product doesn’t meet your expectations. Return process end to end is arranged from us. For more details, it can be accessed on this link - https:/www.theassembly.in/pages/return-policy
Q16. For returns, how much time will the courier company take to pick up the parcel?
A16. Once the return process has been formally initiated, the courier company will typically take 3-4 days to collect the parcel.
Q17. How much time will it take for the returned product to reach back the workshop?
A17. Once the product has been picked up by the courier company, it typically takes another 6 – 7 days for the product to reach our workshop.
Q18. Is there any delivery charge?
A18. No – there is no additional delivery charge – it is Free. It is also mentioned on each product page.
Q19. Can we update the shipping address and contact number?
A19. If the product hasn’t been dispatched, the order details can be edited. However, once the product has been dispatched, we are unable to edit the order details.
Q20. Why our area is not serviceable while you say that you deliver pan India?
A20. We have partnered with premier courier companies like Xpressbees, FedEx, and DTDC etc. These companies do deliver pan India so we don’t have an issue most of the time but certain pin codes do not get covered so we are dependent on their coverage.
Q21. Let me know about the Replacement process?
A21. Hi – when the return for your order will be initiated. We inform you through mail. Then the executive from the courier company will come to your registered address to pick up the package within the next 3 – 4 days. You need to make sure that you pack the product properly with all the tags intact. You’ll have to download the attached shipping label in mail and take a print out of that, paste on the package to be returned.
Monogram Process
Q22. In customized monogram, how many letters are possible?
A22. We usually stick maximum 10 letters in CAPS due to the available space. For details about the monogram, please refer this link - https://www.theassembly.in/pages/monogram-customizzation
Q23. It is possible to change the monogram?
A23. Yes, It can be changed only if the request is made before the order has been processed. Once the order has been dispatched, monogram can’t be edited.
Q24. I have placed an order through Amazon. Is it possible to put monogram on that?
A24. For orders through Amazon we don't have the monogram facility because dispatches are done from the Amazon's warehouse itself where our stock is kept with them. The orders on our website are dispatched from our own warehouse where monogram facility is available. So it's possible if the order is placed through our website only.
Locks
Q25. Which type of lock you have in your bags?
A25. We have number lock system in our bags.
Q26. How do I unlock my combination lock when I forgot the combination?
A26. Unfortunately once a lock's combination is set, there is no way to recover it. In this case the lock will need to be broken to open the bag. However, once the lock is broken, we can ship you a new lock, which can be easily fitted back onto the luggage. You'll need the help of your neighbourhood luggage repair store to fix it on the bag.
